No.53 Business Transformation Outsourcing

• Japanese

SPECIAL ISSUE

The commoditization of products and services; the diversification of customer needs; the changes in the regulatory environment; the globalization of the economy. In this kind of dynamic business environment, innovations in business models are required to create new customer value and maximize corporate value. In order to innovate the business model or the blueprint of enterprise businesses, an increasing number of companies have cited changes to their organizational structure and utilization of their strategic alliances.
The partnership with external entities is also being expanding its scope into new models of collaboration in the business process services, with the backgrounds of the emergence of new economic blocs, including BRICs (Brazil, Russia, India and China), the expansion of open standards, the development of communication and IT, and attempts to componentize business activities.
Enterprises need to reexamine themselves, and ask what it is that makes them what they are. They need to redesign themselves by asking what it is they are endowed with internally as a business, and what parts of their enterprise can utilize other companies or the market. By refocusing on their own strengths, bringing in the strengths of other companies and combining together, enterprises need to remodel the optimum value chain and build processes to create new value for customers.
Based on IBM's accumulated experience and expertise in redesigning business models and business processes, Business Transformation Outsourcing is a service that aims to contribute more directly to a business by going beyond the realm of conventional IT consulting and development and operational support, to building new collaborative models with clients, from the design of business models to the execution of operations.
In this issue, we describe the areas and the ways in which this new collaborative model of Business Transformation Outsourcing has been incorporated into client businesses in Japan. We further discuss how this model is set to expand in the future. We hope you will find this issue useful to realize your business transformation in Japan.

PROVISION No. 53 "Business Transformation Outsourcing"
Atsushi Yamane, contents leader

1. Leveraging BTO to Achieve Continuous Innovation through Partnership
   Takao Endoh
   
   
2. BPS: Providing Standardized Proven Business Processes
   Dai Kirisawa

1. Japan Automobile Recycling Promotion Center
   Using a BTO scheme designed to raise business efficiencies and lower costs, for the establishment of a resource recycling society

Back to top

1. Realization of Contact Centers that Contribute to Management by Cleverly Using External Resources
   Yoshinori Irisawa
   
   
2. Introduction of F&A BTO Solution
   - Solutions for achieving more sophisticated operations, improved productivity, reduced business management costs, and the development of compliance systems -
   Masataka Nagata
   
   
3. Indirect Procurement Outsourcing (BTO)
   - Maximizing the saving and compliance improvement using the best mix of user enterprise knowledge and IBM services -
   Hideaki Tanaka
   
   
4. The Issues and Future Vision for HR Outsourcing Advocated by IBM
   - Utilizing external services to develop personnel functions and HR development systems that contribute to business -
   Kazuya Ohike
   

1. The Approach for Promoting the Cycle of Systematically Reusing Assets
   Tetsuya Mikami, Yoshinori Takahashi and Kiyotaka Nakayama
   
   
2. Prospects of the Next-Generation Inbound Contact Center
   Yasuhide Hashimoto, Masanori Kamibayashi, Fumihiko Matsuzaki and Kazushige Sakurai
   
   
3. New Techniques for Interpreting and Applying the Results of Logistic Regression Analysis
   - An Example of the Credit Risk Scoring Model -
   Naoki Takada

• [IBM Experience Report]
  Formation of Shared Service Centers for Dispersed Indirect Service Departments
  - Example of the Yamato Lab Assistant Center -
  Norio Nishimoto and Yumiko Komuro

• Professional of Information Technology
  
  
• Artisanal Skills
  --The Competency Process--
  
  
• VISION NOW
  
  
• Back Numbers
  
  
• From the Editor

Back to top

[ PROVISION | No.53 ]